Friday, May 27, 2016

ALL INDIA POSTAL EMPLOYEES UNION GROUP 'C'
CHQ: 2151/1, Dada Ghosh Bhawan, New Patel Road, New Delhi - 110008

Ref:P/4-4/CBS                                                              Dated – 26.05.2016

To

The Secretary
Department of Posts
Dak Bhawan, New Delhi – 110001

Sir,

Sub: - Miseries and untold sufferings being faced due to hasty migrations of CBS & CIS through the nation – Immeidate action is required.

Ref: -    (i) This union letter of even no. dated 20.01.2016, 11.02.2016 & 25.04.2016

Apropos reference, it is dismayed to note that there is no tangible action taken so far in set righting the serious problems arisen due to hasty and hurry introduction of CBS and CIS without minding the situations at ground levels. The officials are forced to suffer every day till late night with more tension and mental torture.

There is poor access and even no access in Finacle continuously for the past 8 days throughout the Country affecting the public services very badly. This because of exceeding the capacity of the servers provided by Infosys.  Many Circle Unions have conducted series of programme of trade union action including strike to restore the normal services in Finacle, this matter was not looked into seriously by the Department. Even though, it was assured to our Secretary General during the close of March 2016 that two addl. Servers will be provided to Data Centre in order to maintain the services by first week of April 2016, this was not done till date.

The following are the serious issues confronting the staff which should be resolved forthwith. In the event of no progress or settlement, the All India Union will issue strike notice soon in order to register our serious protest.

McCamish Issues:-
1.   Many policies appear in system admin queue even after disbursement is paid as there is no power to system admin then why there is system admin queue and for each such case CPC have to raise the ticket.
2.   There is no provision to view the reports of BO’s of HO’s in Mccamish due to which HO’s are unable to tally the BO summary with Mccamish.
3.   No deployment of posts have been done from the administrative offices to CPC’s whereas all the work relating to Insurance have been delegated to operative office. all CPC’s are working without establishment from the strength of HO’s and adequate staff is also not deployed at CPC’s.
4.   Issues for which tickets are raised are not resolved at earliest, sometimes issues are resolved after 20 days.
5.   There are good number of APS policies which are not migrated to mcCamish software.
6.   Out of 30 days of month reports are not accessible in almost 10- 15 days at evening when the offices have tally their accounts. Sometimes offices have to kept the money out of account and tally the accounts on next day.

Networking Issues
1. The contract have been assigned to sify technologies for providing NSP-1 and NSP-2. The service provider for primary link i.e. NSP-1 is BSNL and Whenever NSP-1 get down in 80% offices network does not get on to NSP-2 automatically. The finacle is not accessible in NSP-2 and as far as the quality of NSP-2 is concerned, it overall results comes to be unfruitful. The expenditure which the department of posts is spending on NSP-2(dongle based) is all in vein. No outcome for good network is shown even after upgradation of bandwidth in class D and E Post Office. Whenever the ticket for non working of NSP-1 is raised the only reply from Sify side is that the problem is at the end of BSNL and no settlement is made till the BSNL restores its network. Offices are having their work held up for more than 10 days and in some instances for more than a fortnight. The higher offices forces the operative staff to clear their pending work in nearby feasible location which is not a proper way at all.

2. There is only one Circle Coordinator of Sify followed by one service engineer for 2 postal division. It is not practically possible for this crew to rectify the major fault when fault persists in more than one location simultaneously. On the other side officials from Sify/Infosys/TCS used to direct the System Administrators to resolve the networking issue/other issues in Post Offices. And Our department denies to give a special grade to System Administrators.

Finacle
The main base for the non-accessibility of the Finacle server, is either with the Main server capacity or the programming done by the Infosys. Bandwidth alone is not the reason for the slowness in Finacle. So,server as in Railways has to be installed. If necessary post offices across the country may be divided into four zones and one server for each zone with inter accessibility may be installed. The bandwith for single handed and other S.Os should be increased. To overcome the existing problem additional servers shall be provided to bear the load.
1.   From the date of migration, the Finacle server is not running promptly and takes very much time in processing even a single transaction.
2.   Agent portal is not working from last 10 days and not services of this portal is not resumed till date.
3.   Variety of services in Finacle Server found to be inaccessible on routine basis. Whenever one error rectified, another appears in a consecutive manner.
4.   Finacle works on the principle of maker and checker, but in single hand offices where only one official works, this concept of maker and checker not seems to be logical. Either the concept of maker and checker should be scrapped or the concept of single hand offices should be abolished. All single hand SO’s should be upgraded to Double Hand SO’s.
5.   Whenever the deposits for SSA, SB and PPF is made, the transid directly enters into posted stage and no modification/deletion is possible in this stage. In the later stage supervisor finds any mistake during verification, the only way to get rid is the verification of that particular transid. For this the only solution is that the deposit made by counter clerk firstly have to enter in the entered stage which allows the rectification of any kind of mistake.
6.   DMCC is pressurising to execute EOD on 2000 hours daily. And after this they are not providing any support to the staff who is working late hours in the night. Workload of transactions is that much that it is not possible to finish the work well before 2000 hours.
The following additional issues have also to be sorted out.
Sl. No.
Description
Remarks
01
Ensuring increase in capacity of Server / Core
Increase the capacity of Server and processor.  Upgradation may find a solution for slow access at user end level.
02.
Sify connectivity issues
Directorate has informed a year ago to upgrade bandwidth from 128 kbps to 256, 256 kbps to 512, 512 to 1 mbps, 1 to 2 mbps.  But no action has been taken in this aspect except at HOs.
03.
DC Closure
DC closure is not done on daily basis which results officials to wait beyond office hours and delay in executing HISCOD.
04.
MIS reporting Server
MIS report Server is not at all accessible for most of the days.  Capacity of reporting server should be upgraded for easy access.
05.
Ensuring proper working of NSP-II
In almost all the offices, except HOs, NSP-II is not at all working resulting non accessibility of Finacle/Mccamish during the down time of NSP-I.

Most of the rural BSNL exchanges are not electronic exchanges where the broad band is frequently disconnected due to power failures as they have not been properly provided with UPS/Generator facilities.  In these places, ensuring proper working of NSP-II is needed.
06.
SOL change menu option is to be given to Divisional System Administrator
Deputation or transfer orders are placed at DO level.  During deputation of a PA to other place,  the SOL of a PA may be changed at DO level easily.

At present, it is being done at CPC and it gets delayed or changed after completion of deputation.
07.
CSAC
Now, Supervisor can release the CPA under their SOL only except at HOs.  All Supervisors under one HO may be permitted to release other Supervisors/CPAs under the same HO. 
08.
Prior intimation in case of particular menu is disabled during slowness time
Some menu options are being disabled for testing slowness of Finacle but the same is not properly communicated to gross root level.  Hence the CPAs keep on trying the menu without knowing the fact and in some times the same transaction is being done for more than one number of times. Without proper intimation, disabling of menus should not be done by infosys.
09.
Maintenance/ migration time
It is not clear that the slowness is because of migration/ DC closure.  Some times, restarting the server is needed at Data centre.

These types of works may be fixed by the end of the week and the server may be exclusively used for these purposes at that time.  In these situations, we may be intimated the fact and be asked not to do transactions at these time.

For instance, we may be asked to complete the works on before 1300 hrs on Saturdays.  After that, they may proceed with either maintenance work of Server or Migration activities without interruption.

































































   


(i)         In SSA, total deposit in a Financial year should not exceed Rs.1,50,000/- but there is no provision to stop any excess deposit in any single account. The official as well as the public suffers due to excess deposit in SSA account. Mechanism to disallow any excess deposit above the limit should be provided.
 (ii)         For Cash Certificates, either the present system of Certificates with specified denomination has to be dispensed with as in banks for Fixed Deposit or Higher denomination up to Rs.100000/- to be introduced for all Post Offices as printing of cash certificates consumes much time.
(iii)         he supervisors should be given option to reconcile the errors committed by the clerks at counter while making deposit entry with reverse option as in PPF deposits.
(iv)         In RD accounts Pre Mature closure is not allowed if any advance deposits is made, till the lapse of the period up to which advance deposits has been made by the depositor. It denies the right of the depositor to close the account prematurely. Provision may be made to close the accounts with advance deposits with provision to recover the rebate given for the advance deposits.
 (v)         There is no difference between PLI AND RPLI policy  numbers as far as new accepted policies concerned, so as to get the print outs in the relevant PD DOCUMENT.
(vi)         Similar in case of AEA, GY, CHILDREN POLICIES; WLA; CWLA etc.. where in NIC it can be differentiated.
(vii)         While indexing  new RPLI proposals at  Counters, collection head is defaultedly set as PLI , and it is very difficult to refund the same if it is wrongly generated as PLI since for the said type of work, as usual, (i) FOLDER IS TO BE CREATED(ii) ECMS work is to be completed (iii) DATA ENTRY WORK IS TO BE DONE by giving irrelevant information   -    then only the same can be rejected at QUALITY CHECKER STAGE and it takes minimum 10 days to refund the amount.
(viii)         In most of the days, though entry has been made in DATA ENTRY and submitted properly, the status of the said policy/proposal will show as “ DATAENTRY RESERVED” ONLY.
(ix)         If the address of the insurant is to be changed, letter only is generated but the same could not be viewed in policy document which is very essential.
 (x)         Instructions have been issued to scan old PLI /RPLI documents for digitization with time frame.  High speed scanners are not available and it is not possible to scan with the existing scanner.

Other Issues: -
1. Shortage of Staff: - There is no recruitment from last three years and the situation is that all triple hand SO’s are functioning with two official and like-wise double hand SO’s are working with only one official. In case of LSG promotions when PA refused to accept the said promotion the post becomes vacant but the work is maintained by some other PA, resulting into more burden on PA. Therefore, it is suggested that the vacant posts of LSG may be included in the recruitment of PA’s. Same situation is noticed in case of LR Posts; all are lying vacant.

2. Introduction of new branches: -    More number of branches have been introduced in the recent year. For example CPC(PLI/RPLI) have been created at HO level, CPC(CBS) have been created at Circle Level. But there is no provision in the establishment for the said branches. The staff for the functioning of these CPC’s have been brought from other operative offices which suffers smooth working of those offices.

3. Infrastructure Problem: -   On the one side department is transforming into a new CBS environment, and on other side infrastructure situation is very bad for example UPS and Genset of most of the offices are lying out of order and furniture is not in adequate position. Our department is spending crores of rupees on these private companies and harassing own staff up to a great extent.

4. The recent decision of the Directorate that the business hours of the Post Office shall be five hours for the monetary transactions has not been implemented in many circles. The Chief PMG, Tamil Nadu circle without minding the sufferings due to the Finacle has not only implemented the Directorate order but also sought reconsideration of the decision. This is causing a serious concern.

Apart from the above, the following major issues keep reappearing again and again:
1. Slowness in application, even collection could not be done properly.
2. Request not moving forward from one stage to another and it take too much time to load
3. New Business Indexing could not be done.
4. CSV update are in pending status from last four days.
5. ECMS correction stage error.
6. Letter generation issue is there from 09/03/2016
7. Policy bond is not generated for the proposal request approved from09/03/2016.
8. Premium collected from 10/03/2016 is not posted to the consent policies.
9. Many policies status is not changed
10.Multiple receipt has been generated for the same period for the same policies.

The above are only the important items which shall be attended as if fire on the top roof. We are expecting immediate and swift action from the  administration to bring the Po work into normal by making all efforts. In the event of no improvement, this Union will implement the decision of the Chandigarh CWC by conducting various programmes of action culminating to indefinite strike and notice will be served in the event of no response within a fortnight.

May I request your response, Sir,

A line in reply about the action taken is highly solicited.

Yours faithfully,


(R. N. Parashar)
General Secretary

NFPE CHQ AGITATION ACTION OF CBS / CIS ISSUES

ALL INDIA POSTAL EMPLOYEES UNION GROUP ‘C’
CHQ: Dada Ghosh Bhawan, 2151/1, New Patel Road, New Delhi - 110008


Ref: P3/Circular/2016                                                                                               Dated – 27.05.2016
CBS, FINACLE, CIS
DEMANDS DAY – 10.06.2016
There is no need to elaborate the miseries and sufferings we are facing at base level after the implementation of Finacle, (CBS & CIS) and the mental torture.
The CHQ is aware of the issues and properly placed before the Department vide its letter dated 22.01.2016, 11.02.2016 & 25.04.2016. Further it was brought to the personal notice of the Hon’ble Minister of communication. However, the progress in resolving the Finacle issues is in slow nail causing resentment and unrest amidst officials.
The assurance of the Department on 28.03.2016 in providing two more server by Infosys to solve the Finacle problem has not been carried out yet. The increase in the bandwith as per the requirement of the office has not been carried out in any circle.
Adding fuel to fire, the department’s recent decision in implementing the Business hours of Post office to the extent of 5 hours for monetary transactions has not been exercised. Some circles like Tamilnadu, Haryana etc. have sought clarifications to prevent the implementation of the decision without minding the existing sufferings of officials due to faulty functioning of Finacle & others and the officials are forced to remain in office in late hours. There is every risk for the women employees to leave office late every day.
For the last ten days, there is poor access and even no access in Finacle continuously throughout the nation affecting the public and staff very badly. This is nothing but due to the incapacity of the servers provided by Infosys. The department is not in a position either to correct things or apply the penal provisions against the vender. The existing position in Finacle is nothing but the last straw on camel’s back.
The recent conversations unofficially held between the Infosys and some staff exhibited in the website will reveal the fact. We must know who is committing mistake after mistake. Whether the officers dealing the Finacle are aware of all the software and hardware oriented issues. Are they simply hearing and acting as per the dictums of the vendors? Howe many times we are going to alter our rulings to suit the requirement of vendors? Will there be any time to the officials to go through the routine daily circulars on CBS functioning in the pressure of work?
We lost our patience. Even though, we suffer voluntarily a lot as we feel it is the transition period, in the implementation of Finacle, it is felt now that without settlement of the Problems, the Department is inclined to proclaim that it has implemented the Finacle more in numbers than the leading banks and also without any Quality and good service to the customer.
Under these circumstances, the CHQ has elaborately written a letter to the Department on 26.05.2016, detailing all the problems being existed in Finacle and McCamish and sought remedies within a fort night. In the event of non-settlement, the CHQ has decided to launch the following programme of action culminating to strike action.
10th June       -        Demands Day - Demonstration at divisional/branch levels
17th June       -        Dharna in front of Circle office.
30th June      -        Demonstration in front of Dak Bhawan & issue of strike notice. (The date will be decided with consultation of NFPE & JCA constituents)
The major demands put forth in the programme of action.
1.     Provide additional servers and solve the Finacle problem
2.    Increase the bandwidth as per the requirement.
3.    Implement the decision of Directorate on Business hours.
4.    Drop all Memos & Charge sheets issued due to Finacle minor mistake.
5.    Implementation of action on all the points put forth in the CHQ letter dated 26.05.2016.
This programme is nothing but to save the Postal Service from the existing chaos and confusions. Even though we desire peace, we have been pushed in to the wall. We could not tolerate furthermore.
All Divisional/Branch and circle secretaries are requested to organize the programme very effectively and intimate compliance. The CHQ will leave no stone unturned in the event of no settlement is seen in this serious issue.
With fraternal greetings,
Comradely yours,
(R. N. Parashar)
General Secretary, P3
& Secretary General, NFPE

Monday, May 9, 2016

-perumbavoor brutality - open your eyes


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Thursday, May 5, 2016

RED SALUTE -COM .PB 2

Com. P. Balakrishnan (84 years) veteran leader of P&T Trade Union Movement, Ex-All India Secretary, NFPTE, Ex-Asstt. General Secretary, AIPEU Group ‘C’ (CHQ) & Circle Secretary P3/CCC NFPTE Convenor Kerala & Ex-General Secretary, Confederation Kerala expired today (5th May 2016) morning at 6 AM at Trivandrum. RED SALUTE TO COM.P .BALAKRISHNAN , OUR PB 2 WHO HAS MADE REMARKABLE CONTRIBUTIONS TO THE P AND T TRADE UNION MOVEMENT AND GDS MOVEMENT - --NFPEPALAKKAD

Tuesday, May 3, 2016

भारतीय डाक विभाग  
DEPARTMENT OF POSTS, INDIA
प्रवर अधीक्षक का कार्यालय, पालक्का ड मंडल ,पालक्काड- 678001 
Office of the Senior Superintendent of Post Offices, 
Palakkad Division, Palakkad 678001. 
Phone No : 0491-2544740 , 2545850, 2548400 Fax-0491-2546315.
 e-Mail: dopalakkad.kl@indiapost.gov.in 


To All SPMs 
Palakkad Division                                                       Email 


No. J20/ Stock/general dlgs dated at Palakkad the 03.05.2016 

Sub: Supply of drinking water at branch offices-reg 

As you may be aware, Palakkad district is experiencing unprecedented hot weather and as a relief measure, SSP has permitted to provide water dispenser at BOs for safe drinking water, upto 31.05.2016. SPMs may urgently assess the requirement and intimate this office for taking further action. 



वरिष्ठ अधीक्षक डाकघर 
Senior Superintendent of Post Offices

Thursday, April 21, 2016

ROTATION TRANSFER 2016

SSPOs, Palakkad has issued the following transfers / posting in PA cadre

Memo. No. B1/9/ROTN            dated at Palakkad the                     21.04.2016

The following transfer and postings are ordered in the interest of service.


Sl. No
Name and designation
Sri./Smt.
Post to which transferred
Remarks
1
R. Anuja
PA, Alatur HO
Ag. SPM, Anjumoorthy
May be relieved immediately under office arrangement.
2
M. Unnikrishnan
SPM, Anjumoorthy
SPM Kunisseri

3
P.K. Sushama
SPM, Kunisseri
SPM, Peringottukurissi

4
P. Satheeshkumar
SPM, Peringottukurissi
SPM, Edathara
At the request of the official and hence without TA/TP
5
K. Sarala
SPM, Edathara
SPM, Mannur
Against existing vacancy
6
Athulya Surendran
PA, Alatur HO
SPM, Palambalacode
May be relieved immediately under office arrangement.
7
K. Vijayakumaran
SPM, Palambalacode
SPM, Paruthipully

8
T.K. Praseetha
SPM, Paruthipully
SPM, Kavasseri

9
N.H. Nisha
SPM, Kavassery
SPM, Mudapallur

10
M Rajalakshmy
SPM, Mudapallur
SPM, Kilakkancherry

11
M. Pushpan
SPM, Kilakkancherry
SPM, Kannambra
Against existing vacancy.
12
S Prabhavathy
PA, Kollengode
Ag. SPM Pudunagaram
May be relieved immediately under office arrangement.
13
K.Raveendranathan
SPM, Pudunagaram
PA, Olavakkot HO

14
Ashitha J
PA, Olavakkot HO
PA, Palakkad HO

15
U. Padmaja
PA, Palakkad HO
PA, PG City
Against existing vacancy.
16
V. Remadevi
SPM, Melarcode
SPM, Perinkulam
May be relieved immediately under office arrangement.
17
K. Sreedharan
SPM, Perinkulam
SPM, Vandali

18
C.M. Nagaveni
SPM, Vandali
SPM, Melarcode
Vice Sl. 16

19
M. A Fousiya
PA, Palakkad HO
SPM, Peruvemba
May be relieved immediately under office arrangement.
20
D. Sakthipriya
SPM, Peruvemba
SPM, TTM South
Against existing vacancy at request of the official and hence no TA/TP.
21
P. Vinitha
PA, Palakkad HO
SPM, Kottekkad
May be relieved immediately under office arrangement.
22
Abdul Manaf K.S
SPM, Kottekkad
OA, O/o SSPOs, Palakkad

23
C. Unnikrishnan
SPM, Kallekulangara
SPM, PG. Engg. College
May be relieved immediately under office arrangement.
24
K. S. Shalini
SPM, PG Engg. College
SPM, Palakkad College

25
M.N. Lathadevi
SPM, Palakkad College
SPM, Kallekulangara
Vice Sl. 23
26
P. Vinitha
PA, Nemmara
Ag. SPM, Pallassana
May be relieved immediately under office arrangement.
27
T.R. Narayani
SPM, Pallassana
SPM, Vadavannur
Against existing vacancy
28
M. Anisha
PA Chittur
PA, Chandranagar
May be relieved immediately under office arrangement.
29
S. Soumya
PA, Chandranagar
SPM, Polpully

30
P.R. Latha
SPM, Polpully
PA, Palakkad HO

31
C. Devika
PA, Olavakkot HO
SPM, Kanjikode
May be relieved immediately under office arrangement.
32
V. B. Vijayasree
SPM, Kanjikode
SPM, Menonpara
Against existing vacancy
33
K. Maya
SPM, Kozhipara
PA, Palakkad HO
Relief arrangement will be ordered separately.
34
Shiny Mohan
OA, Divisional Office
SPM Pattancherry
Against existing vacancy
35
K.P. Suja
PA, Vadakkancherry
PA, Kongad
Vice Sl. 40. At the request of the official and hence without TA/TP
36
V.K. Miranda
PA, Kannadi
PA, Alatur_Mbr HO

37
C. Sivadasan
PA, Coyalmanna
Ag. SPM, Kuthanur
May be relieved immediately under office arrangement.
38
K.M. Praseetha
SPM, Kuthanur
SPM, Kunnathurmedu
At the request of the official and hence without TA/TP.
39
S. Jyothy
SPM Kunnathurmedu
PA, Palakkad HO

40
P. Ranju Priya
PA, Kongad
OA, O/o SSPOs, Palakkad

41
R. Ambili
OA, Divisional Office
PA, Palakkad HO

42
P.V. Veena
PA, Palakkad HO
PA, Alatur_Mbr HO

43
A. Madhavanunni
PA, Alatur HO
Ag. SPM, Vandithavalam
Against existing vacancy.
44
V. Vijayalakshmi
PA, Ayalur
PA, Alatur_Mbr HO
At the request of the official and hence without TA/TP.
45
K. Vinod
Accountant, Alatur HO
Accountant, O/o SSPOs, Palakkad
At the request of the official and hence without TA/TP
46
H. Rafi
Accountant,
O/o SSPOs, Palakkad
Accountant,
Alatur_Mbr HO
At the request of the official and hence without TA/TP.
47
S. Supanya
PA, Palakkad HO
OA, O/o SSPOs, Palakkad

48
V. Prabhakaran
PA, Kottayi
PA, Alatur_Mbr HO




Senior Superintendent of Post Offices
Palakkad Division, Palakkad – 678 001


SSPOs, Palakkad also issued following changes in HQs of LRPAs

Memo. No. B1/9/ROTN      dated at Palakkad the                  21.04.2016

The following change in Head Quarters of Ty. LRPA is hereby ordered in the interest of service and with immediate effect.

Sl.No
Name of the official
Present HQ
New HQ
1
Smt. S. Sunitha
Kozhinjampara PO
Chittur PO
2
Smt. N. Girija
Palakkad HO
Kannadi PO
3
Sri. S. Narayanankutty
Palakkad HO
Olavakkot HO
4
Sri. M. Mohandas
Palakkad HO
Kottayi PO
5
Sri. Renjith Krishnan
Kanjikode PO
Kozhinjampara PO




Senior Superintendent of Post Offices
Palakkad Division, Palakkad – 678 001