NFPE PALAKKAD WROTE TO SSP REGRADING MISERIES FACED BY OPERATIVE STAFF DUE TO IMPLEMENTATIONS OF CBS/CIS

National Federation of Postal Employees

Palakkad Division, Palakkad  - 678001

Date 04/02/2016

To

The Sr.Supdt of Post Offices

Palakkad Division 

Sir,

We know that all of us are working in totally different atmosphere provided by the project vendors identified for various technological revamp of the age old traditional postal services. More than thirty Sub offices were migrated to CBS within three months after the migration of three HOs early last year in our division. It is a fact that an unnecessary hurriedness is taking place for  CBS migration of remaining offices also. Our field offices are now facing incalculable miseries and untold sufferings due to unpreparedness and lack of proper support. Though it may sound , many of the reasons behind these issues are universal across the nation in nature, solutions can be provided locally to the extent possible and can be escalated to higher-ups effectively for a perennial solution. As a responsible union, we are more interested to settle the problems facing by our toiling  employees   rather than indicting the local administration for its lack of sincerity,  empathy and backing. Taking stock of this serious prevailing situation, the following problems are put forwarded  for your immediate intervention and action on war footing :

1. A DO level HELPDESK for Finacle and Mccamish must be provided immediately to guide the staff effectively. This will mitigate many of the problems arising out of doubts and ignorance of the new rulings and  procedures .
2.  A finacle trained personnel is to be compulsorily be deputed to all the newly migrating offices for three days , without applying any criteria. Migration may be initiated only after ensuring the availability of trained personnel.
3. CBS SOL/Role changes are to be ensured along with deputation by staff branch the failure of which will affect SB transactions for a day. These requests can be made atleast  in cases where leave application or training orders are received well in advance.Our valued customers are in extreme despair along with operative staff due to inaccessibility of finacle due to delay in  Sol/Role change of users on time. We are of the opinion that  such processes are to be performed within one hour of such requests. Action may also be taken effectively up in the administrative hierarchy  for its lasting solution.
4. Fruitful training  on Finacle and Mccamish to be imparted at WCTC
5. All the  relevant CBS (SB) forms must be made available to all offices initially as a special case before   GO LIVE.
6. It was  assured earlier  that,   a separate team from DO including  Inspecting officers would be sent  to offices scheduled for migration to ascertain the preparedness . This  is not seen adhered to.
7. The pre-requisites , as furnished below ,for CBS migration as prescribed by directorate in the relevant order has to be ensured at  offices :

·         Sufficient no. of systems with Windows 7 by replacing all ouitdated systems

·         Laserjet printer

·         Passbook printer

·         Incessant connectivity from SIFY . (Both NSP 1 and 2)

·         Uninterruptable power supply  with sufficient backup time.

8. The so called finacle manuals available in the FTP site is outdated. Action may please be taken to update and revised materials may be circulated to offices in soft copy.
9. The speed with which the NSP 1 and 2 are connected are to be measured at offices  with any standard tools designed for the purpose.( Facility is understood to have available at RO) Switching NSP 1 as  NSP2 and vice versa may be carried out at divisional level as per the needs due to instability of primary links.
10. The reason and remedy for the low connectivity pointed out in the recently forwarded DO letter lack in sincerity in actions. The restrictions such as login as active directly users only and avoiding public email services are   foreign subjects to SPMs at present. Instead of providing the improved facilities, divisional administration makes a mockery of the directorate instructions.
11. Signing off on migration for offices that do not have regular SPMs , may be done by concerned Sub divisional /Divisional head. Signing off by deputed hands is to be strictly avoided.
12. Mccamish data migration was a failure in PALAKKAD division. Credits  pertaining to November and December 2015 was unavailable when migrated in December last week resulting most of the policies un-updated on site. The specific  action plan ,  if any is formulated  to update all the accounts on site may please be intimated.
13. The procedure to account BO transactions during FINACLE/power failures may be circulated to all offices.
14. Insecurity to lady staff who are complled to work during late hours may be addressed by taking all aspects into consideration.
15. Inspecting officers may be  directed  to ascertain the problems being faced by all migrated offices as a one time effort. This process is to be completed within a stipulated time frame.
16. PLI/RPLI incentives may be released in full quantum.
17. All pending bills may be cleared projecting required funds

We understand, comprehending and resolving  the organizational and operational problems requires a collective participation of workers and the management.   We reiterates our wholehearted co operation to achieve the organizational goals through  employees and public satisfaction . In this daunting time,  we once again request your immediate personal attention to support  our offices and employees , shedding  all administrative callousness  by resolving the issues mentioned earlier. 

Yours faithfully,

Divisional Secretary

AIPEU Group C, NFPE

Palakkad