National
Federation of Postal Employees
All India Postal Employees Union Group C -
(NFPE)
PALAKKAD DIVISION, PALAKKAD 678001
Email: nfpepalakkad@gmail.com
To
The Sr. Supdt. of Post Offices
Palakkad Division, Palakkad 678001
No: AIPEU PIII/CBS/02 dated at
Palakkad the 22.02.2016
Sub: Hardships faced by the PO officials in event of CBS / CIS
migrations in Palakkad Division
Sir
This union
reiterates the following genuine unsettled demands, which were already brought
to the notice of Divisional Administration for several times, to minimize the
untold miseries and hardships faced by the PO officials in the aftermath of CBS
/ CIS migrations in Palakkad Division. Also, this union expresses its deep
protests on the attitude of Divisional Administration for not settling the
issues pointed out by us previously.
The Poor Performance of Sify network:
All our newly
introduced softwares in Post Offices, Mc Camish & Finacle, are purely
depending on the performance of the network to which post offices are
connected. But to our dismay, this newly introduced Sify network, imperative
for uninterrupted availability of network for post offices, are showing
frequent failures since its installation in this division.
2) One of the main
drawbacks may be the low bandwidth. Due to a series of intervention / agitation
programmes made by our All India Union in its HQ, now the Directorate has
delegated the powers, to enhance the bandwidth of Sify network, to Circle PMGs
vide a letter dated 05.02.2016. In its para 3, by removing all its doubts, the
Dte has categorically mentioned that minimum connectivity for any of post
office under the IT
project should be 512 kbps ,in line with the national policy. We think that the
ball is now in the court of Divisional
Administration to apprise the Circle PMG the necessity of enhancing the
bandwidth of all POs (especially all B, C Class Offices) to at least 512 kbps,
with immediate effect, as mentioned in the Dte letter. A copy of this is enclosed
for an urgent action from your side.
3) Even the current low bandwidth network provided in POs
are not ensuring free flow of communications resulting in failures of
connections to our CBS / CIS servers. It is unfortunate that, in a good number
of Post Offices, NSP2 connectivity is either not supporting the Primary Link
failures or not provided yet. Further, making the situation worse, the support
team of Sify is not rectifying the issues, on time and they are taking long
time to settle the complaints rose on failures of Sify network.
4) Presently, the two important businesses of our Department
viz., POSB and PLI-RPLI, are
dependent on the performance of Sify network. Due to the frequent network
failure, as narrated above, our Department is losing its customer base since
services are not being offered within a time bound manner. Also , officials are persuaded to do
work till night to close their accounts
which is a state of untold miseries. To eliminate this and to create a smooth
and happy working atmosphere, necessary steps are to be taken by the
administration without fail.
Lack of laser Printers
This union was
assured by Divisional
Administration that all offices will be provided with laser printers, before
migration, a promise not fulfilled yet. Since Finacle & Mc Camish reports
can be printed only in Laser Printers, once again we request to supply printers
to all needy offices without any further delay.
Supply of User Manual
Copy of the User manual in print
form may be supplied to all the migrated offices as done in some other
divisions.
Formation of Help Desk for
Finacle and Mc Camish
In the last monthly meeting, it was agreed to
set up help desk for Finacle and Mccamish to assist the field offices. This union has noticed that no
orders are issued on this subject up to this time. As migrations are taking place
without adequate training now, the formation of Help Desk will be of great
help. We wonder why our request is sidelined by the divisional administration.
Our officials
in POs (including BOs) are working hard, even beyond working hours and upto
night, for ensuring good services to our customers. They are doing this even
after suffering untold miseries and hardships. Now it is the responsibility of
the Divisional Administration to rise to the occasion for providing the basic
infrastructure for creating a convenient working atmosphere. Thus we once again
request your urgent intervention on the issues mentioned in this and its
previous letters.
This
letter is in the light of the discussions in the divisional council of our
union held on 21.02.2016.The growing discontent was well reflected in the
discussions through out. Procuring business is possible only with the whole
hearted support and enthusiasm of the officials. The divisional administration
is responsible for providing a congenial working atmosphere in our division. So
it is our hope that the divisional administration will find time to settle all
the core issues immediately.
With regards,
Yours Sincerely
(C Unnikrishnan)
Divisional Secretary
AIPEU Gr. C (NFPE)
Palakkad
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