ALL INDIA POSTAL EMPLOYEES UNION GROUP 'C'
CHQ: 2151/1, Dada Ghosh Bhawan, New Patel Road, New Delhi - 110008
Ref:P/4-4/CBS Dated – 26.05.2016
To
The Secretary
Department of Posts
Dak Bhawan, New Delhi – 110001
Sir,
Sub: - Miseries
and untold sufferings being faced due to hasty migrations of CBS & CIS
through the nation – Immeidate action is required.
Ref: - (i) This union letter of even no. dated 20.01.2016, 11.02.2016
& 25.04.2016
Apropos reference, it is dismayed
to note that there is no tangible action taken so far in set righting the
serious problems arisen due to hasty and hurry introduction of CBS and CIS
without minding the situations at ground levels. The officials are forced to
suffer every day till late night with more tension and mental torture.
There is poor access and even no
access in Finacle continuously for the past 8 days throughout the Country
affecting the public services very badly. This because of exceeding the
capacity of the servers provided by Infosys.
Many Circle Unions have conducted series of programme of trade union
action including strike to restore the normal services in Finacle, this matter
was not looked into seriously by the Department. Even though, it was assured to
our Secretary General during the close of March 2016 that two addl. Servers
will be provided to Data Centre in order to maintain the services by first week
of April 2016, this was not done till date.
The following are the serious issues confronting the staff which should
be resolved forthwith. In the event of no progress or settlement, the All India
Union will issue strike notice soon in order to register our serious protest.
McCamish
Issues:-
1. Many
policies appear in system admin queue even after disbursement is paid as there
is no power to system admin then why there is system admin queue and for each
such case CPC have to raise the ticket.
2. There
is no provision to view the reports of BO’s of HO’s in Mccamish due to which
HO’s are unable to tally the BO summary with Mccamish.
3. No
deployment of posts have been done from the administrative offices to CPC’s
whereas all the work relating to Insurance have been delegated to operative
office. all CPC’s are working without establishment from the strength of HO’s
and adequate staff is also not deployed at CPC’s.
4. Issues
for which tickets are raised are not resolved at earliest, sometimes issues are
resolved after 20 days.
5. There
are good number of APS policies which are not migrated to mcCamish software.
6. Out
of 30 days of month reports are not accessible in almost 10- 15 days at evening
when the offices have tally their accounts. Sometimes offices have to kept the
money out of account and tally the accounts on next day.
Networking
Issues
1. The contract have been assigned to sify
technologies for providing NSP-1 and NSP-2. The service provider for primary
link i.e. NSP-1 is BSNL and Whenever NSP-1 get down in 80% offices network does
not get on to NSP-2 automatically. The finacle is not accessible in NSP-2 and
as far as the quality of NSP-2 is concerned, it overall results comes to be
unfruitful. The expenditure which the department of posts is spending on
NSP-2(dongle based) is all in vein. No outcome for good network is shown even
after upgradation of bandwidth in class D and E Post Office. Whenever the
ticket for non working of NSP-1 is raised the only reply from Sify side is that
the problem is at the end of BSNL and no settlement is made till the BSNL
restores its network. Offices are having their work held up for more than 10
days and in some instances for more than a fortnight. The higher offices forces
the operative staff to clear their pending work in nearby feasible location which
is not a proper way at all.
2. There is only one Circle Coordinator of
Sify followed by one service engineer for 2 postal division. It is not practically
possible for this crew to rectify the major fault when fault persists in more
than one location simultaneously. On the other side officials from Sify/Infosys/TCS
used to direct the System Administrators to resolve the networking issue/other issues
in Post Offices. And Our department denies to give a special grade to System
Administrators.
Finacle
The
main base for the non-accessibility of the Finacle server, is either with the
Main server capacity or the programming done by the Infosys. Bandwidth alone is
not the reason for the slowness in Finacle. So,server as in Railways has to be
installed. If necessary post offices across the country may be divided into
four zones and one server for each zone with inter accessibility may be
installed. The bandwith for single handed and other S.Os should be increased.
To overcome the existing problem additional servers shall be provided to bear
the load.
1. From the date of migration,
the Finacle server is not running promptly and takes very much time in
processing even a single transaction.
2. Agent portal is not working
from last 10 days and not services of this portal is not resumed till date.
3. Variety of services in
Finacle Server found to be inaccessible on routine basis. Whenever one error
rectified, another appears in a consecutive manner.
4. Finacle
works on the principle of maker and checker, but in single hand offices where
only one official works, this concept of maker and checker not seems to be
logical. Either the concept of maker and checker should be scrapped or the
concept of single hand offices should be abolished. All single hand SO’s should
be upgraded to Double Hand SO’s.
5. Whenever
the deposits for SSA, SB and PPF is made, the transid directly enters into
posted stage and no modification/deletion is possible in this stage. In the
later stage supervisor finds any mistake during verification, the only way to
get rid is the verification of that particular transid. For this the only
solution is that the deposit made by counter clerk firstly have to enter in the
entered stage which allows the rectification of any kind of mistake.
6. DMCC
is pressurising to execute EOD on 2000 hours daily. And after this they are not
providing any support to the staff who is working late hours in the night. Workload
of transactions is that much that it is not possible to finish the work well
before 2000 hours.
The
following additional issues have also to be sorted out.
Sl. No.
|
Description
|
Remarks
|
01
|
Ensuring increase in capacity of
Server / Core
|
Increase the capacity of Server and
processor. Upgradation may find a
solution for slow access at user end level.
|
02.
|
Sify connectivity issues
|
Directorate has informed a year ago
to upgrade bandwidth from 128 kbps to 256, 256 kbps to 512, 512 to 1 mbps, 1
to 2 mbps. But no action has been
taken in this aspect except at HOs.
|
03.
|
DC Closure
|
DC closure is not done on daily basis
which results officials to wait beyond office hours and delay in executing
HISCOD.
|
04.
|
MIS reporting Server
|
MIS report Server is not at all
accessible for most of the days.
Capacity of reporting server should be upgraded for easy access.
|
05.
|
Ensuring proper working of NSP-II
|
In almost all the offices, except
HOs, NSP-II is not at all working resulting non accessibility of
Finacle/Mccamish during the down time of NSP-I.
Most of the rural BSNL exchanges are
not electronic exchanges where the broad band is frequently disconnected due
to power failures as they have not been properly provided with UPS/Generator
facilities. In these places, ensuring
proper working of NSP-II is needed.
|
06.
|
SOL change menu option is to be given
to Divisional System Administrator
|
Deputation or transfer orders are
placed at DO level. During deputation
of a PA to other place, the SOL of a
PA may be changed at DO level easily.
At present, it is being done at CPC
and it gets delayed or changed after completion of deputation.
|
07.
|
CSAC
|
Now, Supervisor can release the CPA
under their SOL only except at HOs.
All Supervisors under one HO may be permitted to release other
Supervisors/CPAs under the same HO.
|
08.
|
Prior intimation in case of
particular menu is disabled during slowness time
|
Some menu options are being disabled
for testing slowness of Finacle but the same is not properly communicated to
gross root level. Hence the CPAs keep
on trying the menu without knowing the fact and in some times the same
transaction is being done for more than one number of times. Without proper
intimation, disabling of menus should not be done by infosys.
|
09.
|
Maintenance/ migration time
|
It is not clear that the slowness is
because of migration/ DC closure. Some
times, restarting the server is needed at Data centre.
These types of works may be fixed by
the end of the week and the server may be exclusively used for these purposes
at that time. In these situations, we
may be intimated the fact and be asked not to do transactions at these time.
For instance, we may be asked to
complete the works on before 1300 hrs on Saturdays. After that, they may proceed with either
maintenance work of Server or Migration activities without interruption.
|
(i) In SSA, total deposit in a Financial year should not exceed Rs.1,50,000/- but there is no provision to stop any excess deposit in any single account. The official as well as the public suffers due to excess deposit in SSA account. Mechanism to disallow any excess deposit above the limit should be provided.
(ii)
For Cash Certificates, either the present system of
Certificates with specified denomination has to be dispensed with as in banks
for Fixed Deposit or Higher denomination up to Rs.100000/- to be introduced for
all Post Offices as printing of cash certificates consumes much time.
(iii)
he supervisors should be given option to reconcile the
errors committed by the clerks at counter while making deposit entry with
reverse option as in PPF deposits.
(iv)
In RD accounts Pre Mature closure is not allowed if
any advance deposits is made, till the lapse of the period up to which advance
deposits has been made by the depositor. It denies the right of the depositor
to close the account prematurely. Provision may be made to close the accounts
with advance deposits with provision to recover the rebate given for the
advance deposits.
(v)
There is no difference between PLI AND
RPLI policy numbers as far as new
accepted policies concerned, so as to get the print outs in the relevant PD
DOCUMENT.
(vi)
Similar in case of AEA, GY, CHILDREN
POLICIES; WLA; CWLA etc.. where in NIC it can be differentiated.
(vii)
While indexing new RPLI proposals at Counters, collection head is defaultedly set
as PLI , and it is very difficult to refund the same if it is wrongly generated
as PLI since for the said type of work, as usual, (i) FOLDER IS TO BE
CREATED(ii) ECMS work is to be completed (iii) DATA ENTRY WORK IS TO BE DONE by
giving irrelevant information - then only the same can be rejected at
QUALITY CHECKER STAGE and it takes minimum 10 days to refund the amount.
(viii)
In most of the days, though entry has
been made in DATA ENTRY and submitted properly, the status of the said
policy/proposal will show as “ DATAENTRY RESERVED” ONLY.
(ix)
If the address of the insurant is to be
changed, letter only is generated but the same could not be viewed in policy
document which is very essential.
(x)
Instructions have been issued to scan old
PLI /RPLI documents for digitization with time frame. High speed scanners are not available and it
is not possible to scan with the existing scanner.
Other Issues: -
1. Shortage of Staff: - There is no recruitment from last three
years and the situation is that all triple hand SO’s are functioning with two
official and like-wise double hand SO’s are working with only one official. In case of LSG
promotions when PA refused to accept the said promotion the post becomes vacant
but the work is maintained by some other PA, resulting into more burden on PA. Therefore,
it is suggested that the vacant posts of LSG may be included in the
recruitment of PA’s. Same situation is noticed in case of LR Posts; all are lying
vacant.
2. Introduction of new branches: - More number of branches have been introduced in the recent year. For example
CPC(PLI/RPLI) have been created at HO level, CPC(CBS) have been created at
Circle Level. But there is no provision in the establishment for the said
branches. The staff for the functioning of these CPC’s have been brought from
other operative offices which suffers smooth working of those offices.
3. Infrastructure Problem: - On the one side
department is transforming into a new CBS environment, and on other side
infrastructure situation is very bad for example UPS and Genset of most of the
offices are lying out of order and furniture is not in adequate position. Our
department is spending crores of rupees on these private companies and
harassing own staff up to a great extent.
4. The recent decision of the Directorate that the business hours of the Post Office shall be five hours for the monetary transactions has not been implemented in many circles. The Chief PMG, Tamil Nadu circle without minding the sufferings due to the Finacle has not only implemented the Directorate order but also sought reconsideration of the decision. This is causing a serious concern.
4. The recent decision of the Directorate that the business hours of the Post Office shall be five hours for the monetary transactions has not been implemented in many circles. The Chief PMG, Tamil Nadu circle without minding the sufferings due to the Finacle has not only implemented the Directorate order but also sought reconsideration of the decision. This is causing a serious concern.
Apart from the above, the following major issues keep reappearing
again and again:
1. Slowness in application, even collection could not be done
properly.
2. Request not moving forward from one stage to another and it
take too much time to load
3. New Business Indexing could not be done.
4. CSV update are in pending status from last four days.
5. ECMS correction stage error.
6. Letter generation issue is there from 09/03/2016
7. Policy bond is not generated for the proposal request approved
from09/03/2016.
8. Premium collected from 10/03/2016 is not posted to
the consent policies.
9. Many policies status is not changed
10.Multiple receipt has been generated for the same period for the
same policies.
The
above are
only the important items which shall be attended as if fire on the top
roof. We
are expecting immediate and swift action from the administration to
bring the Po work into normal by making all efforts. In the event of no
improvement, this Union will implement the decision of the Chandigarh
CWC by
conducting various programmes of action culminating to indefinite strike
and notice will be served in the event of no response within a
fortnight.
May I request
your response, Sir,
A line in reply
about the action taken is highly solicited.
Yours
faithfully,
(R. N.
Parashar)
General
Secretary
